Can I buy online? Yes, the online shop operates with PayPal so your payment and details are fully secure. You can view www.paypal.com for more details.
When will my order be delivered? We aim to send all orders out within 7 working days of receipt. However as we make all products to order this can take a little longer especially at busy times such as Christmas. If you need your order for a special occasion then let us know and we will do our best to get it to you on time (plus we can gift wrap items and send them directly to the recipient with a personal note from you if you would like).
What delivery method do you use? Delivery within the UK is free and all orders are sent by “Recorded Delivery” with the Royal Mail and should take 2-4 days to reach you. Larger orders and items will be sent via our courier. Overseas orders are sent with the Royal Mail by “International Signed For” and should take 5-10 days. All orders will require a signature.
What are the shipping costs? Delivery within the UK is Free. Overseas orders are charged at a flat rate of £9 for Europe and £15 Worldwide.
What happens if my order is lost in transit? Orders sent via Royal Mail recorded delivery are subject to Royal Mail terms. Parcels are not considered lost/ missing by the Royal Mail until 15 working days after the sending date. We are therefore unable to resend or refund for orders lost in transit until 15 working days after the order sending date. Tracking information is available upon request.
What is your returns policy? We hope that you are happy with your purchase, however if you are not – please return it to us within 14 days and we will be happy to exchange or refund your purchase. However, as all of our pieces are made to order we cannot accept returns if you decide you no longer need the item. If returning a product to us please retain proof of postage, as we cannot be responsible for returned goods being lost on their way to us.
What if I want something unique to me? Then please do get in touch! For details of how to commission your own unique piece or something similar to one you have seen in a shop drop us an email to firstname.lastname@example.org For example we can make badges and mirrors using a scanned family image. Or perhaps you would like a jewellery piece made out of one of your own childhood toys?
Will I receive exactly what I see in the photos? As all our products are hand made to order using a variety of materials, objects and fabrics we cannot guarantee that the product you receive will be exactly the same as the one you see on screen. However it will always be very similar, we like to think this is what makes our products special and unique and we hope you will too!
How can I contact you? If you would like to get in touch for any reason please email us at email@example.com or alternatively you can use the form in the ‘Contact’ page on the navigation menu.